GLOBAL LANGUAGE BREAKER (“GLB”) — NEXT BASE project. English support information.
Support contact: info@nextbase-japan.com
Please check this page first for self-service steps (Portal / cancellation / sync) before email.
Translation looks wrong — Machine translation can misread context, names, and nuance. For important documents, use a qualified human translator.
“API” or network errors — Check your connection, try again after a few minutes, and update to the latest version of the app or clear site data if you use the web version.
Free vs Travel Pass — GLB is free for offline phrase cards (13 languages, airplane mode). Travel Pass ($14.99) is a 30-day, one-time purchase (non-renewing) that unlocks AI translation. Checkout is via Stripe (web) or the app store (iOS).
Travel Pass is a one-time 30-day purchase. It does not auto-renew. When 30 days end, paid AI access ends automatically—there is nothing to cancel.
For receipts or eligible refunds, use the email on your Stripe receipt. Restore Travel Pass on another device with that email.
No monthly subscription — GLB does not sell a recurring monthly plan on this product surface. Offline phrase cards remain free without payment.
Status reload / ステータス再確認
If you paid for Travel Pass but AI access is still locked, open Travel Companion once, then tap below.
Travel Pass 購入後も AI がロックされる場合は、Travel Companion を一度開いてから下を押してください。
※ Re-checks Travel Pass with the billing server (no card data here).
※ 課金サーバーで Travel Pass を再確認します。
For privacy-related requests (access, deletion where applicable), email the address used for your account or purchase, or use the same channel you used to buy GLB. Include enough detail to verify your request without sending unnecessary ID.
When reporting a problem, include: device and browser (or app version), steps to reproduce, and a screenshot if possible. Do not attach confidential documents.
To report abuse of the service or a security issue, contact the operator through the official distribution channel (app store listing or verified project page). Do not publish exploit details publicly before a fix window when reasonable.
We aim to respond to reasonable inquiries within several business days. Complex legal or regulatory requests may take longer.
© 2026 NEXT BASE (GLB). All Rights Reserved. Patent Pending